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Frequently Asked Questions

Please select the subsection most relevant to you or browse the complete list of FAQs:

Website users

Subscribers to our publications:

If you cannot find the answer to your query, please contact us.


Bone & Joint Accounts

How do I set up an account?
Go to the form here and complete the registration process, in which you will select a username and password for Bone & Joint. You will need this for future login into the site.

What does this give me access to?
An account on the Bone & Joint portal site will give you access to your personal account, subscription information, alerts, saved searches, and preferences. In addition, if you are a subscriber to The Bone & Joint Journal or Bone & Joint360 then logging into your Bone & Joint account will give you access to the full text articles online. You do not need to be a subscriber to any of our journals to have a Bone & Joint account.

What should I do if I forget my username or password?
Click on the forgotten password link here and follow the steps to retrieve it.

Individual Subscribers

Where can I find my subscription number?
This may be found within the top line of the address on the carrier sheet or address label, when your Journal is delivered; or on your order confirmation for online only subscriptions; or under "My Account" when you are logged in.

What are the Subscriptions department's contact details?
Email: subs@boneandjoint.org.uk
Fax number: +44 (0)20 7451 0929
Telephone number: +44 (0) 20 7451 0914
Address: 22 Buckingham Street, London, WC2N 6ET

I am an individual subscriber, how do I set-up my online access?
Click here, select the 'I have a subscription' number option and enter your subscription number and follow the steps to register. This will set up your username and password. You are the only one licensed to use this password. Remember to keep a record of this password as you will need it to sign in and access full text articles and your account information.

What if I forget my password?
Click on the forgotten password link under the 'Sign in/log-in' box and follow the steps. You will be issued temporary access to your account where you can change your password to something more memorable.

What methods of payment do you accept?
Payment online or over the phone can be by MasterCard, Visa, or American Express. If you are paying by mail we can also accept cheques in Pounds Sterling, US Dollars or Euro. Payments by credit card will be processed in Pounds Sterling, US Dollars or Euro. With online ordering the currency selection is automatic to your location.

Please note we do not accept Direct Debit payments. We accept direct bank transfers only in exceptional circumstances, where currency exchange problems arise. Due to the difficulties we have with identifying these payments with our bank there may be some delay in the processing of your order.

Will I receive a receipt for my payment?
We will send you a confirmation email of your order either via our website for online orders or from our subscriptions department for all other orders. You can also send receipts on request.

I live in Japan, how do I subscribe to The Bone & Joint Journal?
Customers in Japan can order from our preferred agents or direct:

 

Nankodo Co., Ltd 42-6 Hongo 3-Chome, Bunkyo-ku, Tokyo 113-8410, Japan www.nankodo.co.jp
USACO Corporation 17-12 Higashi-Azabu, 2-Chome, Minato-ku Tokyo 106-0044, Japan www.usaco.co.jp
Kinokuniya Co., Ltd Academic Journal and eBook Department, 3-7-10, Shimomeguro, Meguro-ku, Tokyo 153-8504 Japan
Tel: 81-3-6910-0532, Fax: 81-3-6420-1363
Email: jnl-euro@kinokuniya.co.jp
www.kinokuniya.co.jp
Maruzen Co., Ltd. Marketing & Promotion Division, 3-9-2 Nihombashi, 2nd Floor, Chuo-ku, Tokyo 103-8244, Japan
Tel: +81-3-3272-3878 Email: e-support@maruzen.co.jp
www.maruzen.co.jp

 

 

 

 

 

 

 

 

Is my payment over the internet secure?
We use Worldpay to procees online orders to ensure they are secure.

When can I start my subscription for The Bone & Joint Journal?
You can start your subscription from any month within the current year. You will be given an option to select this on the order form.

When can I start my Bone & Joint360  subscription?
A subscription to Bone & Joint360  is for the calendar year starting in January (first issue in February). Orders taken later in the year will recieve back issues for the year.

Do you offer special subscription rates for trainees/residents?
Yes we do. Trainees/residents receive 50% off the print standard subscription price for a maximum period of up to 6 years or whilst still in training.

When I pay my subscription, how long will it take before I receive the first issue?
This will depend upon when your order was received and processed, the publication dates and the expected delivery time by surface mail or airmail.

How long does a subscription to The Bone & Joint Journal last for?
For 12 or 24 months depending on if you buy a 1-year or 2-year subscription

How long does a subscription to Bone & Joint.360last for?
For one or two years starting at the beginning of the calendar year in which you first ordered.

Before telephoning the subscriptions office, what information should I have?

It is helpful for you to have to hand:

  • Your subscription number
  • the delivery address of your order
  • any other dates that are significant that will enable us to deal with your query more easily (e.g. date posted/faxed/emailed, address sent to etc)

If your query is complicated it may be easier to email our customer services.

I have moved house what should I do?
Please notify us as soon as possible before you change your address. You can do this by updating your address in your online account or by contacting us.

When your address is changed on our database it does not change the address on copies that are still in transit. Your address change is effective from the next issue that is released. Please arrange for a redirection service on your post so that you do not miss any issues.

What are the delivery times of The Bone & Joint Journal by surface mail?

Dispatched from UK 1st week of month of issue:

United Kingdom 1 week
Europe 4-6 weeks
Canada 8 weeks
Africa, Middle East and USA 8-10 weeks
Asia and South America 8-12 weeks
India, Mexico and Japan 10-12 weeks
Australia and New Zealand 12 weeks

What is the cost of airmail delivery for The Bone & Joint Journal?
Costs for airmail delivery of the print volume in 2012 are £70 / $ 140

What is the cost of airmail delivery for Bone & Joint360?
Costs for airmail delivery in 2012 are £70 / $ 140

Can I buy JBJS (Am) through the British Journal Office?
No. You need to contact the JBJS (Am) offices at 20 Pickering Street, Needham, MA 02492, USA. Tel: 1-781-449-9780. Email: subs@jbjs.org.uk

Can I buy the Combined Volume through the British Journal Office?
No. You can no longer purchase both volumes together. You will not be disadvantaged financially in any way as a result of this as there was no special saving or discount associatioed with the Combined Volume. Customers who subscribed to the Combined Volume in the past will continue to use their existing subscription number and online account for The Bone & Joint Journal and all usage and reporting data will still be available. If you are purchasing a new subscription, you can order The Bone & Joint Journal separately online or via our susbcriptions department.

I subscribe through a subscription agency, but I am missing an issue, how do I claim a replacement copy?
Please contact your agent directly through whom your payment was made. Your agent will contact us on your behalf.

Still have questions?
Please contact us directly on:
Subscriptions
The Bone & Joint Journal
22 Buckingham Street, London, WC2N 6ET, UK
Tel: +44 (0) 20 7782 0861
Fax: +44 (0)20 7451 0929
Email
 


BOA Members

Is a subscription to The Bone & Joint Journal included with my BOA membership?
A subscription to The Bone & Joint Journal is included with the membership of Fellows, Overseas Fellows, Members and Associates of the BOA. These members receive a calendar year subscription. You can find out more about the benefit on the British Orthopaedic Association page here.

I already subscribe to The Bone & Joint Journal and have recently joined the BOA how do I claim a refund?
As soon as we receive notification from the BOA that you are a member, we will refund you directly for the portion of your subscription which is duplicated by your BOA membership.

I have moved house. Where do I need to send notification of my new address?
You may send notification of your new address to the BOA or the subscriptions department. You can also change your address details online in your personal account area. Please make sure that you arrange a redirection service on your post so that you do not miss any issues which may be in transit.

I am missing an issue, who should I contact to get a replacement?
Please contact the BOA in the first instance, as they are your agent for The Bone & Joint Journal. The BOA will liaise with The Bone & Joint Journal to send a replacement issue.
 


Institutional subscribers

How do I locate my customer (subscriber) number?
Your customer number is located on your mailing label or in your adminstrator section of your online account.

We have an institutional/corporate subscription, but not all of our users are able to see the full text articles. Why is this happening?
When this happens, the IP address for their machine is not being recognised by our database. This failure is caused by one of three things:

  • The institutional subscription has not yet been activated. Activate the subscription now
  • Not all the IP addresses for your institution are included in your IP set-up or they were entered incorrectly. View your institutions current IP addresses or read more about IP addresses on HighWire
  • Some subnets of your institution are routed through a proxy server. You will need to check the referring URL in connect.

Who from my institution can access the online journal?
The subscription fee allows for unrestricted internet access at one location, unless a multi site (Tier 5) access has been negotiated. Any user connecting from an authorised computer on your institutional network will be allowed access to the online journal.

What is an institution?
For the most part, an institutional subscription authorises use at a localised site. A "site" is an organsational unit, and may be academic or nonacademic. For organisations located in more than one city, each city office is considered a different site. For organisations within the same city that are administered independently, each office is considered a different site.

For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

How does IP access work?
When someone attempts to use The Bone & Joint Journal online, our server checks to see if the requesting computer is within the list of IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords, and there is currently no limit on the number of readers from your institution who may access the online journal simultaneously.

If readers want to access the online journal from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

What do institutional users have access to?
Tables of contents, abstracts, full text searching, fulltext display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.

Can institutions subscribe only to the electronic version of The Bone & Joint Journal?
Yes, please use the EISSN of 2044-5377 to order the online only subscription. Customers based in the United Kingdom are charged VAT on top of the online only price so it may be cheaper for them to order the print subscription (which includes free online access) if they are not VAT exempt.

Will we still be able to get the print version? And for how long?
Yes. There are no current plans to discontinue the print version of The Bone & Joint Journal.

What are the subscription options for Bone & Joint360 for institutions?
Bone & Joint360 is available in print with free online access. This consists of 6 issues a year. You can find out how to subscribe here. There is no online only subscription to Bone & Joint360.

If our subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
Yes, when you buy a subscription to The Bone & Joint Journal you have access to all years covered by the subscription window (currently the most recent 5 years of articles). Content older than this is always available free of charge.

What archiving provisions do you have in place?
We only charge for the most recent 5 years of The Bone & Joint Journal. Everything from 1948 up until this point is free in our online archive.
We participate in both LOCKSS and Portico - you can find out more in our licence terms and conditions.
If you require specific archiving conditions please get in touch with us at info@boneandjoint.org.uk to discuss further.

What is your standard site licence?
You can find our standard institutional licence terms and conditions here.

Still have questions? Please contact us.


Frequently asked questions about The Bone & Joint Journal apps

How often will the application check for content updates?
The application will check for content only when you instruct it to do so. If you have Notifications set to On, you will receive a notification when new content has been published. When you access The Bone & Joint Journal applications you can then refresh the RSS Feed content direct from The Bone & Joint Journal web site.

Will I incur a charge for the content update?
The content update will happen when your phone is connected to the internet either via wireless or a mobile connection. The content is transferred as internet data and as such will incur a cost of transfer as part of our data bundle or via your wireless connection.

What is the default setting for RSS feeds?
The default setting for RSS feeds will display the current issue during the month of publication. This applicaton will download all disciplines published each month. You can filter your RSS feeds by discpline through the Application 'Settings'.

Can I filter content to my specialty?
Yes. Use the iphone Application 'Settings' option to filter the content by your specialist discipline.

Is the app available for Andriod and Blackberry as well as iPhone and iPad?
Yes the abstract app is available on all mobile devices. You can download this for free from iTunes or your relevant app store. The new full text app will initially be available for iPhone and iPad.

I cannot access content on the app despite being an individual subscriber. Why not?

Some common answers:
A1. You have not activated your subscription. Unless you do, you will not be able to see full-text papers. Activate here.
A2. You are attempting to log in using a registered user account rather than your subscription account. Registered accounts have REG at the start of their number and do not confer any access rights to full text content. Subscription accounts are numerical with a possible A at the end. Use this account to access the app and you will be able to see full-text articles.
A3. You have a subscription to The Bone & Joint Journal, but are trying to access Bone & Joint360 papers. If you wish to read the full-text of 360 then please purchase a subscription here.
A4. You are using the wrong log in details. You can change your password here if you need to or contact us for your username.

I am a member of an institution who subscribe to The Bone & Joint Journal. How do I access content through the app?

By pairing your device to the institution's subscription

Follow these steps to do this:

i.    First, access the web on your iphone/ipad using the institution's wifi.
ii.    In the app, click on settings, and go to "Authorize This Device"
iii.    There will be an option to access through your institution's subscription, select this
iv.    Your device will be paired to the subscription for three months. After that time, you will need to repeat the process outlined above.